Privacy Policy

1. Information We Collect

We collect information you voluntarily provide, including:

• Contact form submissions — your name, email address, language preference, and any message you send via the "Book a Demo" form.
• Newsletter sign-ups — your email address when you subscribe to our newsletter.
• Communications — messages you send via WhatsApp, email, or social media.

We do not collect payment information. All purchases are processed directly through the official Thermomix® store.

2. How We Use Your Information

We use the information we collect to:

• Respond to your demo booking requests and inquiries.
• Send you the newsletter you subscribed to, including recipes, tips, and event invites.
• Provide personalized cooking support and follow-up as your Thermomix® consultant.
• Improve our website content and user experience.

We will never sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

3. Third-Party Services

We use the following trusted third-party services which may process your data under their own privacy policies:

• Formspree — processes contact form submissions. See Formspree's Privacy Policy.
• Mailchimp — manages our newsletter list. See Mailchimp's Privacy Policy.
• YouTube / Vimeo — embedded video content on our site. These platforms may set cookies when you interact with their players. See Google's Privacy Policy and Vimeo's Privacy Policy.
• Thermomix® / Vorwerk — all purchases and account data are handled by the official Thermomix® store. See Thermomix® Privacy Policy.

4. Cookies

Our website itself does not use tracking or advertising cookies. However, third-party services embedded on this site (such as YouTube video players) may place their own cookies on your device. You can manage or disable cookies through your browser settings.

5. Data Retention

We retain your contact information only for as long as necessary to provide our services or as required by law. You may request deletion of your data at any time by contacting us directly (see Section 8).

6. Children's Privacy

This website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Opt out of marketing communications at any time (every newsletter includes an unsubscribe link).

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please reach out:

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.